{"id":201,"date":"2026-08-21T17:04:32","date_gmt":"2026-08-21T15:04:32","guid":{"rendered":"https:\/\/asonha-v2.dev.aleia.io\/complaints\/"},"modified":"2026-08-21T17:07:25","modified_gmt":"2026-08-21T15:07:25","slug":"complaints","status":"publish","type":"page","link":"https:\/\/asonha.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<main class=\"cn-reclam\" id=\"top\">\n\n\t\t\t<section class=\"cn-reclam-hero reveal\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/asonha.com\/wp-content\/uploads\/2026\/07\/dam-sunset-1-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" class=\"cn-reclam-hero-bg\" aria-hidden=\"true\">\t\t\t<div class=\"wrap\">\n\t\t\t\t\t\t\t\t\t<span class=\"kicker\">Complaints<\/span>\n\t\t\t\t\t\t\t\t<h1>Complaints<\/h1>\t\t\t\t<p class=\"lede\">This channel lets you report your requests and complaints, or raise an ethics and compliance alert.<\/p>\t\t\t<\/div>\n\t\t<\/section>\n\t\n\t<section class=\"cn-reclam-sec\">\n\t\t<div class=\"wrap cn-reclam-grid\">\n\n\t\t\t\t\t\t\t<aside class=\"cn-reclam-aside reveal\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"cn-reclam-note\">\n\t\t\t\t\t\t\t<span class=\"cn-reclam-note-ic\"><svg width=\"28\" height=\"28\" viewBox=\"3 19 94 86\" fill=\"currentColor\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" d=\"m80.824 42.773c-1.2344 3.1406-3.3867 6.0078-6.0156 8.2969-2.6289 2.293-5.7305 4-8.8594 4.8203-2.7266 0.71484-5.4766 0.75391-7.9492-0.082031 1.7227-2.5039 4.1328-4.8477 6.7109-6.9219 4.0938-3.293 8.5977-5.8867 11.465-7.332 0.21094-0.10547 0.29688-0.36328 0.19141-0.57422-0.10547-0.21094-0.36328-0.29688-0.57422-0.19141-0.13672 0.066407-0.27344 0.14063-0.41797 0.21094-2.9336 1.0625-7.5195 3.332-11.762 6.2344-2.9141 1.9922-5.6758 4.2891-7.6484 6.7109-1.1797-11.086 9.1445-14.344 17.844-17.086 2.9453-0.92969 5.7109-1.8008 7.8281-2.9023 0.66406 3.0117 0.29297 6.0234-0.80859 8.8164zm-30.824 47.148c-0.43359 0-0.78125-0.35156-0.78125-0.78125v-27.719c0-0.42969 0.34766-0.78125 0.78125-0.78125 0.42969 0 0.78125 0.35156 0.78125 0.78125v27.719c0 0.42969-0.35156 0.78125-0.78125 0.78125z\"><\/path><path fill-rule=\"evenodd\" d=\"m19.176 42.773c-1.1016-2.793-1.4727-5.8047-0.80859-8.8164 2.1172 1.1016 4.8828 1.9727 7.8281 2.9023 8.6992 2.7422 19.023 6 17.844 17.086-1.9727-2.4219-4.7344-4.7188-7.6484-6.7109-4.2422-2.9023-8.8281-5.1719-11.762-6.2344-0.14453-0.070312-0.28125-0.14453-0.41797-0.21094-0.21094-0.10547-0.46875-0.019531-0.57422 0.19141-0.10547 0.21094-0.019531 0.46875 0.19141 0.57422 2.8672 1.4453 7.3711 4.0391 11.465 7.332 2.5781 2.0742 4.9883 4.418 6.7109 6.9219-2.4727 0.83594-5.2227 0.79688-7.9492 0.082031-3.1289-0.82031-6.2305-2.5273-8.8594-4.8203-2.6289-2.2891-4.7812-5.1562-6.0156-8.2969z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t<b>Guaranteed confidentiality<\/b>\t\t\t\t\t\t\t<p>Every complaint is handled confidentially. You can also write to info@asonha.com or call +241 (0) 77 15 23 72.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<ul class=\"cn-reclam-reassure\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-rz-ic\"><svg width=\"20\" height=\"20\" viewBox=\"3 19 94 86\" fill=\"currentColor\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" d=\"m80.824 42.773c-1.2344 3.1406-3.3867 6.0078-6.0156 8.2969-2.6289 2.293-5.7305 4-8.8594 4.8203-2.7266 0.71484-5.4766 0.75391-7.9492-0.082031 1.7227-2.5039 4.1328-4.8477 6.7109-6.9219 4.0938-3.293 8.5977-5.8867 11.465-7.332 0.21094-0.10547 0.29688-0.36328 0.19141-0.57422-0.10547-0.21094-0.36328-0.29688-0.57422-0.19141-0.13672 0.066407-0.27344 0.14063-0.41797 0.21094-2.9336 1.0625-7.5195 3.332-11.762 6.2344-2.9141 1.9922-5.6758 4.2891-7.6484 6.7109-1.1797-11.086 9.1445-14.344 17.844-17.086 2.9453-0.92969 5.7109-1.8008 7.8281-2.9023 0.66406 3.0117 0.29297 6.0234-0.80859 8.8164zm-30.824 47.148c-0.43359 0-0.78125-0.35156-0.78125-0.78125v-27.719c0-0.42969 0.34766-0.78125 0.78125-0.78125 0.42969 0 0.78125 0.35156 0.78125 0.78125v27.719c0 0.42969-0.35156 0.78125-0.78125 0.78125z\"><\/path><path fill-rule=\"evenodd\" d=\"m19.176 42.773c-1.1016-2.793-1.4727-5.8047-0.80859-8.8164 2.1172 1.1016 4.8828 1.9727 7.8281 2.9023 8.6992 2.7422 19.023 6 17.844 17.086-1.9727-2.4219-4.7344-4.7188-7.6484-6.7109-4.2422-2.9023-8.8281-5.1719-11.762-6.2344-0.14453-0.070312-0.28125-0.14453-0.41797-0.21094-0.21094-0.10547-0.46875-0.019531-0.57422 0.19141-0.10547 0.21094-0.019531 0.46875 0.19141 0.57422 2.8672 1.4453 7.3711 4.0391 11.465 7.332 2.5781 2.0742 4.9883 4.418 6.7109 6.9219-2.4727 0.83594-5.2227 0.79688-7.9492 0.082031-3.1289-0.82031-6.2305-2.5273-8.8594-4.8203-2.6289-2.2891-4.7812-5.1562-6.0156-8.2969z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<b>Confidential handling<\/b>\t\t\t\t\t\t\t\t\t\t<span>Your identity and information remain strictly protected.<\/span>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-rz-ic\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"12\" cy=\"12\" r=\"9\" stroke=\"currentColor\" stroke-width=\"1.6\"\/><path d=\"M12 7v5l3 2\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<b>Reply within 15 days<\/b>\t\t\t\t\t\t\t\t\t\t<span>Every report receives an acknowledgement and follow-up.<\/span>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-rz-ic\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2.5\" stroke=\"currentColor\" stroke-width=\"1.6\"\/><path d=\"m4 7 8 6 8-6\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linejoin=\"round\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\t<b>Direct contact<\/b>\t\t\t\t\t\t\t\t\t\t<span>info@asonha.com \u00b7 +241 (0) 77 15 23 72<\/span>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t\t\t<\/aside>\n\t\t\t\n\t\t\t<div\n\t\t\t\tclass=\"cn-reclam-main reveal d1\"\n\t\t\t\tdata-reclam\n\t\t\t\tdata-next-label=\"Continue\"\n\t\t\t\tdata-back-label=\"Back\"\n\t\t\t>\n\n\t\t\t\t\t\t\t\t\t<div class=\"cn-reclam-pick\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cn-reclam-pick-grid\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\tclass=\"cn-reclam-choice\"\n\t\t\t\t\t\t\t\t\tid=\"choix-requete-et-plaintes\"\n\t\t\t\t\t\t\t\t\thref=\"#requete-et-plaintes\"\n\t\t\t\t\t\t\t\t\tdata-target=\"requete-et-plaintes\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-choice-ic\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"8\" r=\"3\" stroke=\"currentColor\" stroke-width=\"1.6\"\/><path d=\"M3.5 19c0-3 2.5-5 5.5-5s5.5 2 5.5 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\"\/><path d=\"M16 6.2a3 3 0 0 1 0 5.6M17.5 14c2.2.5 3.5 2.4 3.5 5\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Request or complaint<\/b>\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-choice-d\">A dispute, a nuisance or a request related to the project.<\/span>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\tclass=\"cn-reclam-choice\"\n\t\t\t\t\t\t\t\t\tid=\"choix-ethique-et-conformite\"\n\t\t\t\t\t\t\t\t\thref=\"#ethique-et-conformite\"\n\t\t\t\t\t\t\t\t\tdata-target=\"ethique-et-conformite\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-choice-ic\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" aria-hidden=\"true\"><path d=\"M13 2 4 14h6l-1 8 9-12h-6l1-8Z\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linejoin=\"round\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<b>Ethics alert<\/b>\t\t\t\t\t\t\t\t\t<span class=\"cn-reclam-choice-d\">Fraud, corruption, conflict of interest or serious breach.<\/span>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<section\n\t\t\t\t\t\tclass=\"cn-reclam-panel\"\n\t\t\t\t\t\tid=\"requete-et-plaintes\"\n\t\t\t\t\t\taria-labelledby=\"choix-requete-et-plaintes\"\n\t\t\t\t\t\tdata-panel=\"requete-et-plaintes\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f196-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"196\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/201#wpcf7-f196-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"196\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f196-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cn-reclam-step\" data-step data-step-label=\"Complainant information\">\n<div class=\"cn-reclam-fields\">\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-nom\">Full name <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"rq-en-nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-email\">E-mail address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"rq-en-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-tel\">Phone number <span class=\"req\">*<\/span><\/label><div class=\"cn-reclam-phone\"><span class=\"wpcf7-form-control-wrap\" data-name=\"indicatif\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"rq-en-cc\" aria-invalid=\"false\" name=\"indicatif\"><option value=\"\ud83c\uddec\ud83c\udde6 +241\">\ud83c\uddec\ud83c\udde6 +241<\/option><option value=\"\ud83c\uddeb\ud83c\uddf7 +33\">\ud83c\uddeb\ud83c\uddf7 +33<\/option><option value=\"\ud83c\udde7\ud83c\uddea +32\">\ud83c\udde7\ud83c\uddea +32<\/option><option value=\"\ud83c\uddec\ud83c\udde7 +44\">\ud83c\uddec\ud83c\udde7 +44<\/option><option value=\"\ud83c\uddfa\ud83c\uddf8 +1\">\ud83c\uddfa\ud83c\uddf8 +1<\/option><option value=\"\ud83c\udde8\ud83c\uddf2 +237\">\ud83c\udde8\ud83c\uddf2 +237<\/option><option value=\"\ud83c\udde8\ud83c\uddec +242\">\ud83c\udde8\ud83c\uddec +242<\/option><option value=\"\ud83c\udde8\ud83c\uddee +225\">\ud83c\udde8\ud83c\uddee +225<\/option><\/select><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"rq-en-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"77 15 23 72\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span><\/div><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-naissance\">Date of birth <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"naissance\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" id=\"rq-en-naissance\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"naissance\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-piece\">ID document number<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"piece\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"rq-en-piece\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"piece\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-sexe\">Gender <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"sexe\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"rq-en-sexe\" aria-required=\"true\" aria-invalid=\"false\" name=\"sexe\"><option value=\"\">Select<\/option><option value=\"Female\">Female<\/option><option value=\"Male\">Male<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-origine\">Town, village and\/or district of origin <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"origine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"rq-en-origine\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"origine\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-profession\">Occupation<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"profession\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"rq-en-profession\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"profession\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-residence\">Complainant\u2019s town or village of residence <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"residence\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"rq-en-residence\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"residence\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"rq-en-entite\">Entity concerned by the complaint <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"entite\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"rq-en-entite\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"entite\" \/><\/span><p class=\"cn-reclam-hint\">Indicate the town, locality, structure, service or organisation concerned by your complaint.<\/p><\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"cn-reclam-step\" data-step data-step-label=\"Nature of the complaint\">\n<div class=\"cn-reclam-fields\">\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"rq-en-incident\">Date and\/or duration of the incident giving rise to the complaint <span class=\"req\">*<\/span><\/label><div class=\"cn-reclam-period\"><div class=\"cn-reclam-period-item\"><label class=\"cn-reclam-period-l\" for=\"rq-en-incident\">Start date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"incident\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" id=\"rq-en-incident\" max=\"2026-11-05\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident\" \/><\/span><\/div><div class=\"cn-reclam-period-item\"><label class=\"cn-reclam-period-l\" for=\"rq-en-incident-fin\">End date (optional)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"incident-fin\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" id=\"rq-en-incident-fin\" max=\"2026-11-05\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident-fin\" \/><\/span><\/div><\/div><p class=\"cn-reclam-hint\">Add an end date if the incident lasted more than one day.<\/p><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"rq-en-description\">Detailed description of the complaint <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"rq-en-description\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label>Evidence (invoices, photos, contracts, etc.)<\/label><div class=\"cn-reclam-files\"><span class=\"wpcf7-form-control-wrap\" data-name=\"preuve-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"preuve-1\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"preuve-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"preuve-2\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"preuve-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"preuve-3\" \/><\/span><\/div><p class=\"cn-reclam-hint\">Attach your supporting documents (PDF, DOC, images \u2014 up to 3 files, 5 MB each).<\/p><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"rq-en-reglement\">Suggested settlement of the complaint <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"reglement\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"rq-en-reglement\" aria-required=\"true\" aria-invalid=\"false\" name=\"reglement\"><\/textarea><\/span><\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"cn-reclam-consent\"><span class=\"wpcf7-form-control-wrap\" data-name=\"consentement\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consentement\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree that my data may be processed confidentially, in accordance with the <a href=\"https:\/\/asonha.com\/politique-de-confidentialite\/\">privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span><\/div>\n\n<div class=\"cn-reclam-actions\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-accent\" type=\"submit\" value=\"Submit\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<section\n\t\t\t\t\t\tclass=\"cn-reclam-panel\"\n\t\t\t\t\t\tid=\"ethique-et-conformite\"\n\t\t\t\t\t\taria-labelledby=\"choix-ethique-et-conformite\"\n\t\t\t\t\t\tdata-panel=\"ethique-et-conformite\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"cn-reclam-guide\">\n\t\t\t\t\t\t\t\t<span class=\"cn-reclam-guide-txt\">We recommend that you consult Asonha \u00c9nergie\u2019s \u201cWhistleblower Guide\u201d.<\/span>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f198-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"198\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/201#wpcf7-f198-o2\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"198\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f198-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cn-reclam-step\" data-step data-step-label=\"Your alert\">\n\n<div class=\"cn-reclam-mode\" data-mode>\n<span class=\"cn-reclam-mode-l\">Would you like to be identified?<\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mode\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"mode\" value=\"Contact\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Contact<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"mode\" value=\"Anonymous\" \/><span class=\"wpcf7-list-item-label\">Anonymous<\/span><\/label><\/span><\/span><\/span>\n<p class=\"cn-reclam-hint\" data-mode-hint=\"0\">Your contact details allow us to keep you informed about how the alert is handled.<\/p>\n<p class=\"cn-reclam-hint\" data-mode-hint=\"1\" hidden>No contact details will be requested. You cannot be contacted again.<\/p>\n<\/div>\n\n<div class=\"cn-reclam-fields\" data-mode-fields>\n\n<div class=\"cn-reclam-field\"><label for=\"et-en-nom\">First name, last name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"et-en-nom\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field\"><label for=\"et-en-email\">E-mail address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" id=\"et-en-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"et-en-tel\">Phone<\/label><div class=\"cn-reclam-phone\"><span class=\"wpcf7-form-control-wrap\" data-name=\"indicatif\"><select class=\"wpcf7-form-control wpcf7-select\" id=\"et-en-cc\" aria-invalid=\"false\" name=\"indicatif\"><option value=\"\ud83c\uddec\ud83c\udde6 +241\">\ud83c\uddec\ud83c\udde6 +241<\/option><option value=\"\ud83c\uddeb\ud83c\uddf7 +33\">\ud83c\uddeb\ud83c\uddf7 +33<\/option><option value=\"\ud83c\udde7\ud83c\uddea +32\">\ud83c\udde7\ud83c\uddea +32<\/option><option value=\"\ud83c\uddec\ud83c\udde7 +44\">\ud83c\uddec\ud83c\udde7 +44<\/option><option value=\"\ud83c\uddfa\ud83c\uddf8 +1\">\ud83c\uddfa\ud83c\uddf8 +1<\/option><option value=\"\ud83c\udde8\ud83c\uddf2 +237\">\ud83c\udde8\ud83c\uddf2 +237<\/option><option value=\"\ud83c\udde8\ud83c\uddec +242\">\ud83c\udde8\ud83c\uddec +242<\/option><option value=\"\ud83c\udde8\ud83c\uddee +225\">\ud83c\udde8\ud83c\uddee +225<\/option><\/select><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" id=\"et-en-tel\" aria-invalid=\"false\" placeholder=\"77 15 23 72\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span><\/div><\/div>\n\n<\/div>\n\n<div class=\"cn-reclam-fields\">\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"et-en-incident\">Date and\/or duration of the incident behind the alert <span class=\"req\">*<\/span><\/label><div class=\"cn-reclam-period\"><div class=\"cn-reclam-period-item\"><label class=\"cn-reclam-period-l\" for=\"et-en-incident\">Start date<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"incident\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" id=\"et-en-incident\" max=\"2026-11-05\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident\" \/><\/span><\/div><div class=\"cn-reclam-period-item\"><label class=\"cn-reclam-period-l\" for=\"et-en-incident-fin\">End date (optional)<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"incident-fin\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" id=\"et-en-incident-fin\" max=\"2026-11-05\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"incident-fin\" \/><\/span><\/div><\/div><p class=\"cn-reclam-hint\">Add an end date if the incident lasted more than one day.<\/p><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"et-en-objet\">Subject <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"objet\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"et-en-objet\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"objet\" \/><\/span><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label for=\"et-en-description\">Description of the facts <span class=\"req\">*<\/span><\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"et-en-description\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span><\/div>\n\n<div class=\"cn-reclam-field cn-reclam-field--full\"><label>Attachments<\/label><div class=\"cn-reclam-files\"><span class=\"wpcf7-form-control-wrap\" data-name=\"piece-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"piece-1\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"piece-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"piece-2\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"piece-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.doc,.docx,.jpg,.jpeg,.png\" aria-invalid=\"false\" type=\"file\" name=\"piece-3\" \/><\/span><\/div><p class=\"cn-reclam-hint\">You can attach up to 3 files (15 MB maximum in total).<\/p><\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"cn-reclam-consent\"><span class=\"wpcf7-form-control-wrap\" data-name=\"consentement\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consentement\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree that my data may be processed confidentially, in accordance with the <a href=\"https:\/\/asonha.com\/politique-de-confidentialite\/\">privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span><\/div>\n\n<div class=\"cn-reclam-actions\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-accent\" type=\"submit\" value=\"Submit\" \/><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t\t<\/section>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n<\/main>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-201","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Asonha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/asonha.com\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Asonha\" \/>\n<meta property=\"og:url\" content=\"https:\/\/asonha.com\/en\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Asonha\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-21T15:07:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/asonha.com\\\/en\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/asonha.com\\\/en\\\/complaints\\\/\",\"name\":\"Complaints - 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